Geodesic
The model $M G|1| \infty$ with unreliable server and «negative» customers
Proceedings of the Yerevan State University. Physical and mathematical sciences, no. 3 (2007), pp. 11-19

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The model $M G|1| \infty$ with unreliable server and «negative» customers, which destroy regular customers, is considered. Distribution number of customer, the busy period and the period of regeneration of model are investigated. 
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     author = {Kh. V. Kerobyan},
     title = {The model $M G|1| \infty$ with unreliable server and {\guillemotleft}negative{\guillemotright} customers},
     journal = {Proceedings of the Yerevan State University. Physical and mathematical sciences},
     pages = {11--19},
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Kh. V. Kerobyan. The model $M G|1| \infty$ with unreliable server and «negative» customers. Proceedings of the Yerevan State University. Physical and mathematical sciences, no. 3 (2007), pp. 11-19. http://geodesic.mathdoc.fr/item/UZERU_2007_3_a1/