Geodesic
Analysis of network server with customers two-stage service
Proceedings of the Yerevan State University. Physical and mathematical sciences, no. 1 (2007), pp. 25-31

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In the present work $\mathrm{MAP}|G|1$ type queue with MAP stream of customers and two-stage service is considered. The busy period duration, queue length and the probability of empty queue state in non-stationary situation are obtained. The analysis is done with the help of additional variable method. 
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S. M. Dveidary. Analysis of network server with customers two-stage service. Proceedings of the Yerevan State University. Physical and mathematical sciences, no. 1 (2007), pp. 25-31. http://geodesic.mathdoc.fr/item/UZERU_2007_1_a2/