Geodesic
Probe on Network-Based Collaborative Maintenance Mode for After-Sales Equipment
Yugoslav journal of operations research, Tome 19 (2009) no. 2, p. 299 .

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As the structure and technologies of modern equipment become more and more complicated and it is hard to improve equipment’s after-sales maintenance service under traditional mode, in this text, network-based collaborative maintenance mode for after-sales equipment was proposed. Specifically, under the leading of equipment manufacturer under guaranty or equipment user outside guaranty, manufacturer, user, designers, maintainers, spare parts suppliers and maintenance experts were integrated to establish dynamic alliance to carry out maintenance operations together based on network. In addition, the business process of network-based collaborative maintenance was analyzed and an information economics model of network-based collaborative maintenance was established to demonstrate the effectiveness of this maintenance mode.
Classification : 90B25 60K10
Keywords: Network-based collaborative maintenance mode, after-sales equipment, dynamic maintenance alliance, maintenance project, business process, information economics model. 
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     author = {Tianwen Sheng and Xiaohui Chen and Shuping Yi and Qiang Ye and Jay Lee},
     title = {Probe on {Network-Based} {Collaborative} {Maintenance} {Mode} for {After-Sales} {Equipment}},
     journal = {Yugoslav journal of operations research},
     pages = {299 },
     publisher = {mathdoc},
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     year = {2009},
     zbl = {1224.90061},
     language = {en},
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Tianwen Sheng; Xiaohui Chen; Shuping Yi; Qiang Ye; Jay Lee. Probe on Network-Based Collaborative Maintenance Mode for After-Sales Equipment. Yugoslav journal of operations research, Tome 19 (2009) no. 2, p. 299 . http://geodesic.mathdoc.fr/item/YJOR_2009_19_2_a6/