Geodesic
The model of service selection in the presence of different ways of ordering
Vestnik Sankt-Peterburgskogo universiteta. Prikladnaâ matematika, informatika, processy upravleniâ, no. 1 (2012), pp. 18-26

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The company that provides services for processing customer orders is considered. The company offers several ways to implement the order, each customer chooses the best method for himself trying to minimize their costs. Company provides services through three types of an order technique. The existence of equilibrium for $n$ person game where players are the customers of the company is used to solve this problem. All equilibria are explicitly found.
Keywords: probability and game-theoretical modeling, queueing problem, $n$ persons game, Nash equilibrium, the optimal strategy. 
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     title = {The model of service selection in the presence of different ways of ordering},
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     publisher = {mathdoc},
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V. M. Bure; A. A. Sergeeva. The model of service selection in the presence of different ways of ordering. Vestnik Sankt-Peterburgskogo universiteta. Prikladnaâ matematika, informatika, processy upravleniâ, no. 1 (2012), pp. 18-26. http://geodesic.mathdoc.fr/item/VSPUI_2012_1_a2/