Geodesic
One-channel system with unreliable server and different service times
Vestnik Moskovskogo universiteta. Matematika, mehanika, no. 2 (2013), pp. 12-17

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An $M|GI|1|\infty$ queueing system is considered with an unreliable server and customer service times dependent on the system state. The ergodicity condition and generating function are found in the stationary mode. 
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     author = {A. V. Tkachenko},
     title = {One-channel system with unreliable server and different service times},
     journal = {Vestnik Moskovskogo universiteta. Matematika, mehanika},
     pages = {12--17},
     publisher = {mathdoc},
     number = {2},
     year = {2013},
     language = {ru},
     url = {http://geodesic.mathdoc.fr/item/VMUMM_2013_2_a2/}
}
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A. V. Tkachenko. One-channel system with unreliable server and different service times. Vestnik Moskovskogo universiteta. Matematika, mehanika, no. 2 (2013), pp. 12-17. http://geodesic.mathdoc.fr/item/VMUMM_2013_2_a2/