Geodesic
Performance analysis of an M/G/1 retrial queue with non-persistent calls, two phases of heterogeneous service and different vacation policies.
International Journal of Open Problems in Computer Science and Mathematics. IJOPCM, Tome 2 (2009) no. 2, p. 196.

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Classification : 90B22
Keywords: essential service, non-persistent calls, vacation time, two phases of heterogeneous service 
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Kumar, M.Senthil; Arumuganathan, R. Performance analysis of an M/G/1 retrial queue with non-persistent calls, two phases of heterogeneous service and different vacation policies.. International Journal of Open Problems in Computer Science and Mathematics. IJOPCM, Tome 2 (2009) no. 2, p. 196. http://geodesic.mathdoc.fr/item/IJOPCM_2009__2_2_222818/