@article{YJOR_2008_18_1_a2,
     author = {A. I. Shawky and M. S. El-Paoumy},
     title = {The {Truncated} {Hyper-Poisson} {Queues:} $H_k / M^{a,b} / C / N$ {With} {Balking,} {Reneging} and {General} {Bulk} {Service} {Rule}},
     journal = {Yugoslav journal of operations research},
     pages = {23 },
     publisher = {mathdoc},
     volume = {18},
     number = {1},
     year = {2008},
     zbl = {1183.90126},
     language = {en},
     url = {http://geodesic.mathdoc.fr/item/YJOR_2008_18_1_a2/}
}