@article{UZERU_2007_3_a1,
     author = {Kh. V. Kerobyan},
     title = {The model $M G|1| \infty$ with unreliable server and {\guillemotleft}negative{\guillemotright} customers},
     journal = {Proceedings of the Yerevan State University. Physical and mathematical sciences},
     pages = {11--19},
     publisher = {mathdoc},
     number = {3},
     year = {2007},
     language = {ru},
     url = {http://geodesic.mathdoc.fr/item/UZERU_2007_3_a1/}
}