@article{SJC_2008_2_1_a4,
     author = {Mirtchev, Seferin and Statev, Stanimir},
     title = {Study of {Queuing} {Systems} with a {Generalized} {Departure} {Process}},
     journal = {Serdica Journal of Computing},
     pages = {57--72},
     publisher = {mathdoc},
     volume = {2},
     number = {1},
     year = {2008},
     language = {en},
     url = {http://geodesic.mathdoc.fr/item/SJC_2008_2_1_a4/}
}