@article{MET_1967__12_175351,
     author = {S. Subba Rao},
     title = {Queuing with {Balking} and {Reneging} in {M|G|1} {Systems.}},
     journal = {Metrika},
     pages = {173--188},
     publisher = {mathdoc},
     volume = {12},
     year = {1967},
     zbl = {0177.46004},
     url = {http://geodesic.mathdoc.fr/item/MET_1967__12_175351/}
}