%0 Journal Article %A T. V. Rusilko %A A. V. Pankov %T Queueing network model of a call center with customer retrials and impatient customers %J Izvestiya of Saratov University. Mathematics. Mechanics. Informatics %D 2024 %P 287-297 %V 24 %N 2 %I mathdoc %U http://geodesic.mathdoc.fr/item/ISU_2024_24_2_a11/ %G en %F ISU_2024_24_2_a11