@article{ISU_2024_24_2_a11,
     author = {T. V. Rusilko and A. V. Pankov},
     title = {Queueing network model of a call center with customer retrials and impatient customers},
     journal = {Izvestiya of Saratov University. Mathematics. Mechanics. Informatics},
     pages = {287--297},
     publisher = {mathdoc},
     volume = {24},
     number = {2},
     year = {2024},
     language = {en},
     url = {http://geodesic.mathdoc.fr/item/ISU_2024_24_2_a11/}
}