@article{IJAMCS_2017_27_2_a10,
     author = {Baek, J. and Dudina, O. and Kim, C.},
     title = {A queueing system with heterogeneous impatient customers and consumable additional items},
     journal = {International Journal of Applied Mathematics and Computer Science},
     pages = {367--384},
     publisher = {mathdoc},
     volume = {27},
     number = {2},
     year = {2017},
     language = {en},
     url = {http://geodesic.mathdoc.fr/item/IJAMCS_2017_27_2_a10/}
}