@article{AMI_2009_36_a14,
     author = {Patrick W\"uchner and J\'anos Sztrik and Hermann de Meer},
     title = {Investigating the mean response time in finite-source retrial queues using the algorithm by {Gaver,} {Jacobs,} and {Latouche}},
     journal = {Annales mathematicae et informaticae},
     pages = {143--160},
     publisher = {mathdoc},
     volume = {36},
     year = {2009},
     language = {en},
     url = {http://geodesic.mathdoc.fr/item/AMI_2009_36_a14/}
}